Housesitter.ie – Client Booking, Payment & Legal Policy

Last updated: 23.01.2026
These policies are in place to ensure high standards of pet care, legal compliance, and fair availability management for all clients.
By continuing to use the Housesitter.ie online system, you confirm that you have read, understood, and agreed to the following terms.

Booking Requests & Confirmation
All services must be requested through the Housesitter.ie online system.
A booking is not confirmed until the booking request has been accepted and the required payment has been completed.
Once confirmed, the booking is reserved exclusively for you and is subject to the payment and cancellation terms outlined below.

Client Profile Requirements
To request services, clients must provide a valid home address and complete at least one pet profile with accurate and up-to-date information.
Clients are responsible for ensuring that all profile details remain current.

Dog Licence Requirement (Irish Law)
Under Irish law, all dogs must hold a valid dog licence.
For any dog-related booking, a valid dog licence must be uploaded to the client’s online profile before services can commence.
Housesitter.ie must be able to present proof of a valid dog licence to a dog warden or authorised authority upon request.
Services for dogs cannot be provided, may be declined, or may be suspended if a valid licence has not been uploaded in advance.

Minimum Care Requirements (Home Visits)
To ensure proper welfare, cats require a minimum of one visit per day when left overnight. Dogs require a minimum of two visits per day when left overnight.
Housesitter.ie reserves the right to decline bookings that do not meet these minimum care standards.

Home Boarding – Very Limited Availability
Home boarding availability is strictly limited to two spaces only.
Home boarding should only be requested once travel dates are fully confirmed. Home boarding requests may require manual confirmation.
Repeated booking and cancellation of boarding slots may result in future requests being declined or requiring approval.
Home boarding is charged per day, not per night, as boarding capacity is reserved on a daily basis.

Visit Timing & Duration
Arrival times are scheduled within a 2–4 hour window unless otherwise agreed.
Visit duration includes time to gain entry, time spent caring for pets, and time securing the property on exit.
Minor variations in timing or duration may occur.

Access & Drop-Off Arrangements
For home visits, clients must ensure that access to the property (key, lockbox, or agreed method) is arranged before the first visit.
For home boarding, clients must confirm drop-off and collection times in advance.
Services cannot proceed without agreed access arrangements.

Payments
Payment is required in full at the time of booking confirmation and is processed via the secure online system using card or PayPal.
Bookings are not secured and services will not be provided unless payment has been received.

Cancellations
Cancellations must be submitted through the online system.
For home visits, cancellations with less than 48 hours’ notice may be charged in full.
For overnight stays or home boarding, cancellations with less than 15 days’ notice may be charged in full.
Cancellations with 15–30 days’ notice may be charged 50 percent.
Cancellations made more than 30 days in advance incur no charge.
We understand that genuine emergencies occur and discretion may be applied where appropriate.

Peak Periods
During peak periods, including summer months and public holidays, availability is extremely limited and cancellation charges may be applied more strictly.

Communication
All booking changes, cancellations, and enquiries must be made via the online system, by email to info@housesitter.ie
, or by phone on 042 942 0567.

General Conditions
Housesitter.ie provides services exclusively through its owners and authorised personnel.
We reserve the right to decline or discontinue services where safety, welfare, or legal requirements cannot be met.
Service rates may be reviewed periodically.
Acceptance
By continuing to use the Housesitter.ie online system, you confirm your acceptance of this policy.

Housesitter.ie – Privacy Notice

Last updated: 23.01.2026

Housesitter.ie (Thomas and Olaf Thiel) is committed to protecting your privacy and personal data in accordance with the General Data Protection Regulation (GDPR) and Irish data protection law.

This Privacy Notice explains how we collect, use, store, and protect your personal data when you use our website, online portal, or services.

Who We Are
Housesitter.ie
460 Aisling Park
Dundalk
Co. Louth
A91X4E4
Ireland
Email: info@housesitter.ie

For the purposes of GDPR, Housesitter.ie is the Data Controller.

Personal Data We Collect
We may collect and process the following personal data:
Name, address, email address, phone number
Pet information and care details
Dog licence documentation (where applicable)
Booking, payment, and service history
IP address, browser type, and device information when you access our online system
Communications you send to us via email or the online portal

How We Use Your Data
We process personal data only where legally permitted. Your data is used to:
Provide and manage pet sitting and home boarding services
Create and manage your online account
Schedule and deliver services
Process payments and apply cancellation policies
Comply with legal obligations, including Irish dog licensing laws
Communicate with you regarding bookings, services, or important service-related notices
Maintain safety, welfare, and operational standards

We do not sell your personal data.

Legal Basis for Processing
Under GDPR, we rely on the following legal bases:
Performance of a contract (to provide requested services)
Legal obligation (for example, dog licence verification)
Legitimate interests (to operate and protect our business)
Consent (only where explicitly required, such as optional marketing emails)

Dog Licence Data
Under Irish law, all dogs must hold a valid dog licence.
For dog-related services, we require clients to upload a valid dog licence to their online profile.
This data may be shown to a dog warden or authorised authority upon request.
Services cannot be provided without this documentation.

Payments and Financial Data
Payments are processed securely through our online service provider.
Housesitter.ie does not store full credit or debit card details.
Payment providers process data in accordance with PCI-DSS standards.

Third-Party Services
We use third-party service providers to operate our online booking and payment systems.
These providers process data only as required to deliver their services to us and are subject to appropriate data protection safeguards.

Your data may be stored or processed within the European Economic Area (EEA) or in jurisdictions that provide adequate data protection under GDPR.

Data Retention
We retain personal data only for as long as necessary to:
Provide services
Meet legal and accounting obligations
Resolve disputes
Maintain service records

When data is no longer required, it is securely deleted or anonymised.

Data Security
We implement appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, or disclosure.
While no system can be guaranteed 100% secure, we follow industry best practices.

Your Rights Under GDPR
You have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data where legally permitted
Restrict or object to certain processing
Request data portability
Withdraw consent where processing is based on consent

Requests can be made by contacting info@housesitter.ie
.

Complaints
If you believe your data protection rights have been infringed, you have the right to lodge a complaint with the Data Protection Commission (Ireland).

Changes to This Privacy Notice
We may update this Privacy Notice from time to time.
Any changes will be posted on our website and, where appropriate, communicated to users.

Acceptance
By using the Housesitter.ie website and online system, you acknowledge that you have read and understood this Privacy Notice.